Andrew W. Jones

(318) 592-2412 -

Website | LinkedIn | GitHub


Atlassian Agile Project Management Professional

AWS Solutions Architect - Associate

AWS Cloud Practitioner

Public Trust Clearance

MS Excel Black Belt

CompTIA Security+


B.B.A. in Cyber Security (Pursued)Present - Projected June 2026

University of Texas at San Antonio (Online Program)


Forestry Dispatcher

Georgia Forestry CommissionApril 2024 - Present

- Coordinated forest firefighting dispatch for timely responses to emergencies.

- Monitored fire weather and behavior using specialized software for strategic decisions.

- Issued agricultural burn permits, ensuring regulatory compliance and smoke safety.

Skills Used: Emergency Management, Customer Support, Documentation, Communication, Multitasking

Desktop Support Specialist

US Defense Health AgencyJune 2022 - June 2023

- Coordinated global issue tracking and task delegation, ensuring timely resolution and high customer satisfaction placing within the top 15% of employees worldwide.

- Installed, configured, and maintained end-user hardware, software, and access using for 150,000 DHA employees and 9.6 million service members, retirees, and family members.

- Provided one-on-one feedback and training support for 20+ new employees as a Desktop Support Specialist subject matter expert.

Skills Used: ServiceNow, Office 365, Active Directory, Compliance, Access, Hardware, Software


YMCA of Greater San AntonioMarch 2021 - June 2022

- Implemented rapid emergency response protocols with a specialized team, including water rescues, first aid, and CPR, to mitigate risks and ensure the safety and well-being of 25,000+ patrons.

- Applied preventative, detective, and corrective controls for the monitoring and measurement of risk, and handled countermeasure selection and implementation for threats to 100+ customers' safety daily.

- Conducted daily facility maintenance to ensure compliance with regulations and adhere to policies, standards, procedures, and guidelines.

Skills Used: First Aid, CPR, BLS, Team Coordination, Leadership, Risk Management

Customer Service Representative

Krispy Kreme Donut Corp.October 2020 - March 2021

- Provided efficient and courteous assistance to over 10,000 customers, ensuring accurate documentation and management of assets to support seamless service delivery.

- Acted as a brand ambassador by promoting special offers, upselling additional menu items, and providing product knowledge to customers, driving revenue growth and fostering repeat business.

- Supervised and oversaw individual onboarding and training for 30+ new employees, ensuring timely skill acquisition and integration with existing team members to meet performance expectations.

Skills Used: Customer Service, Multitasking, Sales, Communication, Teamwork, Training